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Discus and support omnipage pro 18 and windows 10 creators update: crash in Windows 10 Software and Apps to solve the problem; omnipage pro 18 crashes before opening. using a windows 7 environment it opens 1 time out of 3 with the other attempts crashing. anyone else with... Discussion in 'Windows 10 Software and Apps' started by rboris, Jul 21, 2017.
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omnipage pro 18 and windows 10 creators update: crash
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I have hit this problem this week also. Omnipage 18 has been working fine on Windows 10 but I now get 25 or 26 script errors, rrelating to the urls shown below.
If I respond 'No' each time to the 'Do You Want to Continue to Run Scripts...' question, I get 25 of them:-
1 https://www.kofax.com/sitecore%20modules/Web/Web%20Forms%20for%20Marketers/mvc/libs/jquery/jquery-2.1.3.min.js
2 https://www.kofax.com/assets/javascript/kickfireCookie.js
3 https://www.kofax.com/assets/javascript/kickfireredirect.js
4 https://www.kofax.com/Products/omnipage/ocr-developer-portal
5 https://www.kofax.com/assets/javascript/wodry.min.js
6 https://www.kofax.com/Products/omnipage/ocr-developer-portal
7 https://www.kofax.com/assets/flexslider/jquery.flexslider.js
8 https://www.kofax.com/Products/omnipage/ocr-developer-portal
9 https://www.kofax.com/assets/javascript/header.js
10 https://www.kofax.com/assets/build/js/apps.min.js
11 https://www.kofax.com/sitecore%20modules/Web/Web%20Forms%20for%20Marketers/mvc/libs/jquery/jquery-2.1.3.min.js
12 https://www.kofax.com/assets/javascript/kickfireCookie.js
13 https://www.kofax.com/assets/javascript/kickfireredirect.js
14 https://www.kofax.com/Products/omnipage/ocr-developer-portal
15 https://www.kofax.com/assets/javascript/wodry.min.js
16 https://www.kofax.com/Products/omnipage/ocr-developer-portal
17 https://www.kofax.com/assets/flexslider/jquery.flexslider.js
18 https://www.kofax.com/Products/omnipage/ocr-developer-portal
19 https://www.kofax.com/assets/javascript/header.js
20 https://www.kofax.com/assets/build/js/apps.min.js
21 https://vidassets.terminus.services/0d3f66b4-b96b-4491-8e43-74ce578896d6/t.js
22 https://play.vidyard.com/embed/v4.js
23 https://vidassets.terminus.services/0d3f66b4-b96b-4491-8e43-74ce578896d6/t.js
24 https://play.vidyard.com/embed/v4.js
25 https://sjs.bizographics.com/insight.min.js
If I respond 'Yes', I get 26. The first 21 are the same, then:-
22 https://connect.facebook.net/en_US/fbevents.js
23 https://play.vidyard.com/embed/v4.js
24 https://vidassets.terminus.services/0d3f66b4-b96b-4491-8e43-74ce578896d6/t.js
25 https://connect.facebook.net/en_US/fbevents.js
26 https://play.vidyard.com/embed/v4.js
The program then appears to work as normal, which is I suppose something.
Omnipage 17 Download
Note that most of the urls are on the Kofax web site, Kofax having acquired Omnipage from Nuance. I have switched off the 'Check for update' option and it makes no difference, The suggested edit of the hosts file has no effect - possibly because something other than www.ocr.com needs to be blocked?
I contacted support and got a 'response' from Nuance (not Kofax). In essence, the reply was 'it;s not supported on Windows 10, here's a link to a site where you can pay £170 for Omnipage 19'. Absolutely no interest in addressing the issue, which surely they or Kovax have themselves created. If I were a conspiracy theorist I might think that they have put it in deliberately to get you to buy the new version. Except it will have the opposite effect on me - treating long established customers like that drives them away.
If I can't get rid of the errors, I appear to have the options of living with the annoyance, buying Omnipage 19 (fat chance) or switching to a different OCR product.