If you have recently installed any Adobe programs, but you receive an error message while opening the app, you might find the solution here. The error message says The application was unable to.
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Windows Application Error Adobe Reader Dc
I've built a C# .NET app that uses the Adobe ActiveX control to display a PDF.
It relies on a couple DLLs that get shipped with the application.These DLLs interact with the locally installed Adobe Acrobat or Adobe Acrobat Reader installed on the machine.
This app is being used by some customer already and works great for nearly all users ( I check to see that the local machine is running at least version 9 of either Acrobat or Reader already ).
I've found 3 cases where the app returns the error message 'Error HRESULT E_FAIL has been returned from a call to a COM component' when trying to load (when the activex control is loading).
I've checked one of these user's machines and he has Acrobat 9 installed and is using it frequently with no problems. It does appear that Acrobat 7 and 8 were installed at one time since there are entries for them in the registry along with Acrobat 9.
I can't reproduce this problem locally, so I am not sure exactly which direction to go.
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The error at the top of the stacktrace is: System.Runtime.InteropServices.COMException (0x80004005): Error HRESULT E_FAIL has been returned from a call to a COM component.
Some research into this error indicates it is a registry problem.
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Does anyone have a clue as to how to fix or work around this problem, or determine how to get to the core root of the problem?
The full content of the error message is this:
System.Runtime.InteropServices.COMException (0x80004005): Error HRESULT E_FAIL has been returned from a call to a COM component. at System.Windows.Forms.UnsafeNativeMethods.CoCreateInstance(Guid& clsid, Object punkOuter, Int32 context, Guid& iid) at System.Windows.Forms.AxHost.CreateWithoutLicense(Guid clsid) at System.Windows.Forms.AxHost.CreateWithLicense(String license, Guid clsid) at System.Windows.Forms.AxHost.CreateInstanceCore(Guid clsid) at System.Windows.Forms.AxHost.CreateInstance() at System.Windows.Forms.AxHost.GetOcxCreate() at System.Windows.Forms.AxHost.TransitionUpTo(Int32 state) at System.Windows.Forms.AxHost.CreateHandle() at System.Windows.Forms.Control.CreateControl(Boolean fIgnoreVisible) at System.Windows.Forms.Control.CreateControl(Boolean fIgnoreVisible) at System.Windows.Forms.AxHost.EndInit() at AcrobatChecker.Viewer.InitializeComponent() at AcrobatChecker.Viewer.ctor() at AcrobatChecker.Form1.btnViewer_Click(Object sender, EventArgs e) at System.Windows.Forms.Control.OnClick(EventArgs e) at System.Windows.Forms.Button.OnClick(EventArgs e) at System.Windows.Forms.Button.OnMouseUp(MouseEventArgs mevent) at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks) at System.Windows.Forms.Control.WndProc(Message& m) at System.Windows.Forms.ButtonBase.WndProc(Message& m) at System.Windows.Forms.Button.WndProc(Message& m) at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m) at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m) at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
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3 Answers
Ok, reporting back to answer my own question.
The problem was directly related to the setting for 'Display PDF in browser' in Preferences > Internet.With this option checked, the problem goes away. When it is unchecked, it comes back.
Here is how we propose to handle it programmatically:
A few items to note:
Does anyone know if these locations are interchangeable in all versions or if based on specific versions of Acrobat the registry key is in different locations? Does Reader follow the same logic as Acrobat?
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For my system (Windows XP, Adobe Reader 9.3.2) your solution didn't work (but gave me enough inspiration, THANK YOU!!)
Application Error Windows 10
Walter RohrerWalter Rohrer
Thank you so much!
I just want to add that I am able to reproduce the behaviour with Adobe Reader XI too.(Windows XP 32 bit - VB.net 2005.)
Windows Application Error Adobe Dc Has Stopped Working
The registry key is(*):
If that key value is 1, the activex component is correctly instantiated. If that key value is 0, I get the exception at form instantiation.
I was not able to find the browser integration option in Adobe Reader XI Internet properties page.
(*) I found that value on this page:http://forums.adobe.com/thread/1042774
Marcello RomaniMarcello Romani
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